Legal

Client Service Terms

These principles are published by Northfield Inc Ltd (trading as Northfield), company number 16658191, registered office 22-28 Wood Street, Doncaster, DN1 3LW. Telephone: 0333 050 5588. Email: info@northfield.services. A signed service agreement and service schedule should govern every client relationship.

What we provide

We provide the payroll and pension-administration services listed in the agreed service schedule. Work outside that scope may require a separate agreement or additional fee.

What clients provide

Clients must provide complete, accurate and lawful payroll information by the agreed cut-off date. This includes employee changes, pay details, deductions, pension information and approval instructions.

Approvals

Clients are responsible for reviewing payroll summaries and confirming approval in line with the agreed timetable. We cannot be responsible for consequences arising from late, incomplete or inaccurate client instructions.

Pension limitation

We provide administrative support only. We do not provide regulated pension, financial, investment, tax or legal advice, and we do not assume an employer’s legal responsibilities.

Confidentiality and data protection

Both parties will keep confidential information secure and comply with applicable UK data-protection law. Where we process personal data for a client, the appropriate data-processing terms will apply.

Fees

Fees, payment dates, VAT, extra-work charges, late-payment consequences and any minimum service period will be set out in the client’s service schedule.

Third-party systems

Payroll delivery may depend on HMRC services, pension providers, banks, payroll software and other third-party systems. We are not responsible for disruption or delays outside our reasonable control.

Ending the service

Either party may end the agreement in accordance with the notice period set out in the service schedule. Clients must cooperate with any handover, settle outstanding amounts and provide instructions about records and access.